Return and Refund Policy

Refund

Refund Policy

A return request should be confirmed by email within 7 days after you received it. The items need to be in the original packaging where it forms part of the goods, for example, boxed goods. (Email address: customer.support@arpara.net)

Before you submit a return inquiry, photos or a short video demonstrating the damage or fault with your product is requested. Make sure you have already follow the guidelines to fix any issue you are having with the product because not all trouble is because of product quality but operational issues. Please kindly understand we only support the return or replacement after it is determined via troubleshooting that your product is faulty and couldn't use normally.

To complete your return, we require a receipt or proof of purchase, and an e-mail with your contact info including phone number you can be reached at.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Return & Refund Service will not be provided where:

× It is requested beyond 7 calendars days of receiving a product.

× A product sent to arpara for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to arpara within 7 calendar days after Return & Refund Service confirmation is sent from arpara .

× Other circumstances stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, please request refund within 7 calendar days of receiving your product(s).

We will review your return and refund application within 3 working days.

Note: Refund processing may be delayed during the event.

Replacement

Replacement Policy

You can request our Replacement Service:

√ Within 7 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

√ Within 7 calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

× Service is requested more than 7 calendar days after receiving a product.

× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

× A product sent to arpara for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

× A product is found to have no defects after all appropriate tests are conducted by arpara.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels or serial numbers show signs of tampering or alteration.

× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

× Received product has not been sent back to arpara 7 calendar days after replacement confirmation from arpara.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

Replacement Instructions

If you would like to replace products, please contact our Customer team at customer.support@arpara.net within 7 calendar days of receiving the products.

Replacement Fee

Please kindly note you will be responsible for paying for your own shipping costs for replacing the item(s).arpara will pay for the new item shipping.

Warranty Service

Warranty Period: 1 year effective from invoice/purchase date

Applicable sales regions: US/CA/UK/DE/JP/KR/AU/IT/FR/TW (Official Website)

Product photos shall be sent to arpara for approval to identify if it’s artificial damage; artificial damage items will be considered as out of warranty.

More than 1 year from invoice/receipt date will be considered out of warranty, and no return/replacement/refund will be offered to the end user.

Items purchased from 3rd party authorized retailers: Warranty shall be taken care by the 3rd party retailer unless arpara has specific agreements regarding warranty.If the customer fails to get warranty service from the 3rd party retailer, then this case shall discussed with relevant sales reps to finalize a solution for the customer.

Items purchased from 3rd party non-authorized retailers: arpara will not be responsible for any warranty service.