Shipping and Delivery

Important: Due to the impact of COVID-19 on fulfillment and shipping infrastructure, order delivery could be delayed to an additional 3 business days.

Shipping Time and Rules

Shipping Time

All orders are processed and shipped out by 5pm (UTC +8) Monday through Friday on regular business days. Orders placed/received after 12:00pm (UTC +8) will be processed the next business day.

Estimated delivery time for standard shipping is 5-12 business days. Because customs procedures & protocols vary from one country to another, the estimated shipping times do not include the time it might take for customs clearance.

Shipping Items

For orders with more than one item, we try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options are used depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Note: While we will try to deliver your orders as quickly as possible, please note that orders placed during promotional periods and special events may require longer shipping times.

Delivery and Shipping Fee

Shipping Services

Orders will be shipped by different logistics according to the destination,mostly we will ship by DHL/Fedex. The shipment order information will be sent to your email once we start to ship your order.

Shipping Fee

We cover the cost for standard shipping globally. Additional fees such as duty tax and customs fee need to be paid by you.

Shipping Notice

For special shipping requests, please contact arpara Website Support (shopping@arpara.net). Please confirm your address before payment. If you enter the wrong address, please contact arpara Website Support in a timely manner. We will contact logistics personnel to solve the problem. arpara orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

arpara assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.

2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.

3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.

4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.

5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.

7. The consignee address is a school, unit, or residential community where the courier has no access.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email containing the waybill number. You can click the link and skip to the express company’s official website to check your package shipment status.

Tracking Your Order

1. Log in to your arpara account and check “My Orders”.

2. Contact arpara Website Support (shopping@arpara.net).

Inspection and Sign

As arpara products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact arpara Website Support (shopping@arpara.net).

Once you (or someone else on your behalf) signs for the item, arpara will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact arpara Website Support within 24 hours after you receive the package so that we can resolve the problem immediately.

Website Support

If you have any questions about your order on our website, feel free to shoot us an email with your questions. arpara Website Support address: shopping@arpara.net